Exchange / Refund Policy

Return Policy: 

- Return requests must be raised within 7 days of receiving the order.

- Products must be in original packaging with tags intact. No tags, no return.

- A ₹250 shipping charge applies to returns.

- Refunds will be processed using the original payment method.

- Refunds are initiated within 3-5 working days of receiving the return.

- Items on sale or bought in-store/ exhibitions are non-returnable online.

Exchange Policy:

- Raise exchange requests within 7 days of receiving the order.

- Products must be in original packaging with tags and labels intact.

- Once an order is exchanged, it will not be eligible for another exchange/ return.

- Exchange orders are shipping within 3-5 working days of receiving the returned parcel.

- Exchange items will be delivered to the same address as the original order.

- If you exchange an item of higher value, you must pay the difference; if you exchange an item of lower value, you will receive a credit note for the difference.

- Exchange is allowed once per order.

- Size exchanges are available. Customers can exchange for a bigger or smaller size of equal value to the original product, minus the COD charges.

- If you receive a damaged or defective product, contact us at info@praavi.in within 24 hours of receiving it. 

- To raise a complaint, please send a screenshot of the damaged or defective product, a description of the damage, and the opening video of the parcel to info@praavi.in. Our products are thoroughly checked before dispatch. For exchange, a video of the parcel being unboxed is a must. 

- We will process an exchange after verifying the defect.

- If the parcel is received in a tampered condition, we will re-fulfil the order ONLY when the logistics partner accepts the customer’s claim of tampered or wrong delivery. 

- To cancel an order, WhatsApp us on +919836148878 within 24 hours of placing the order. We will process your refund within 7 working days.